What is the minimum level of service I should expect from Information Services?
Information Services has drafted the Service Level Agreement, a set of documents, that outline the minimum level of service you, as a member of the Bryant University community, should expect from us.
How do I reset my password?
Bryant University does not require users to periodically reset their e-mail/webspace passwords. Passwords must adhere to the University Password Policy.
If you would like to reset your password, you may do so by following these steps:
I'm a new employee, where should I get started?
How can I purchase a new computer, or other equipment?
Please visit the Supported Standards page to review the recommendations for equipment, then e-mail the Help Desk asking for a quote. We will send you a quote and you will then need to have it approved by your department head and reply to the e-mail with an account number and object code to place the order.
My system seems to be running really slowly. What's causing this?
System "slowness" can usually be attributed to 1 of 3 issues:
- A hard drive that is failing.
- Viruses and spyware interfering with normal OS operation.
- Too many programs / addons loading at startup and holding onto system resources (e.g. multiple instant message clients, printer & digital camera software, AOL software).
Please contact the Help Desk for testing if you are experiencing consistently sluggish responses from your system. If your hard drive is starting to fail, it is best to catch the issue as quickly as possible to maximize the chances of data recovery.
My hard drive is making an unusual clicking noise. Should I be worried?
A clicking noise coming from your system could be an indication that the hard drive is starting to fail. Please contact the Help Desk as soon as possible, it is best to catch the issue as quickly as possible to maximize the chances of data recovery.
My laptop battery life seems rather poor, what can I do to improve this?
The battery issued with your laptop is under a one year warranty. Battery life does tend to degrade over time, as the battery accumulates "cycles." Each battery cycle represents one full charge and discharge of the battery. To avoid gaining cycles, leave your battery plugged into the charger when stationary, and do not let the battery fully discharge. The battery cannot be "over charged" or damaged by leaving it plugged into the AC adapter for extended periods of time.
To see how many cycles your battery currently has, left click on the battery gauge on your desktop and choose the "Launch Power Manager" option. If you have closed this display, the Power Manager can also be accessed by going to Start --> All Programs --> ThinkVantage --> Power Manager. Once the Power Manager has opened, click on the "Battery Information" tab. If your battery has over 250 cycles, you can expect its performance to significantly decline.
Performance can be sometimes be improved through a process called "reconditioning." To recondition your battery, click on the "Battery Maintenance" button on the Battery Information tab of the Power Manager. Before proceeding, make sure your laptop can be left unused and plugged into AC power for 4-5 hours. Then click on the "Perform Reset" button. You will be notified when the recondition is complete.
If you continue to receive unsatisfactory performance from your battery, check with the Help Desk. It may be a sign of a more serious hardware issue.
My fan noise seems excessively loud, what can I do about this?
Heightened fan noise is usually the result of accumulated dust and debris built up inside the fan. A blast of compressed air will usually dislodge the blockage, and return fan operation to normal. Please call the Help Desk for an examination should the noise persist.
I am unable to connect to the internet and I'm getting a message that my computer is in the remediation network. What does that mean?
If you have received a message that your computer is in the remediation network, this is part of a network security system that Bryant has is place to help prevent the spread of network viruses and spyware. Usually you will get this message for one of the following reasons:
1. You don't have any anti-virus software installed.
2. The definitions for your anti-virus software are out of date.
3. The system has detected that you have a virus on your system.
To resolve this issue:
If this is a personal computer, please install anti-virus software if you do not have one currently installed. If you do have software installed, please check the settings to see the date of the last update and if needed, install the most recent updates through the program. If you still cannot connect, please contact the Help Desk.
If this is a Bryant computer, please contact the Help Desk.
Do you provide support for personal computers?
The Help Desk can only provide limited support for personal laptops issues pertaining to connecting to the Bryant network. (i.e., you have up to date anti-virus software, yet you cannot connect to the wireless.) Due to liability issues, we will not physically work on your laptop, but can give you step by step instructions.
The Help Desk does not provide support for home desktop computers.
How do I enable/disable wireless on my laptop?
On most IBM/Lenovo laptops you can press the FN (function key) and F5 keys at the same time. This will bring up a menu that allows you to enable or disable your wireless radio.
Also, some laptops have an on/off slider switch that is usually located on the left side on the front of the bottom bezel.
Can I borrow a laptop from the Help Desk?
Faculty and Staff can borrow a laptop from the Help Desk for up to 2 weeks. Please request the laptop at least a week in advance to allow for us to set it up and ensure we have one available.
Any special events with the need for multiple laptops or special software require at least two weeks notice in advance.