Computing FAQ

Information Services has drafted the Service Level Agreement, a set of documents, that outline the minimum level of service you, as a member of the Bryant University community, should expect from us.

Bryant University does not require users to periodically reset their e-mail/webspace passwords.  Passwords must adhere to the University Password Policy.

If you would like to reset your password, you may do so by following these steps:

1. Login to reset.bryant.edu
2. Click Change Password
3. Enter a new password (see password requirements), confirm by entering it a second time 
4. When the password complete screen is displayed, Click OK

Check out our Get Started page for Faculty and Staff.

Please visit the Supported Standards page to review the recommendations for equipment, then e-mail the Help Desk asking for a quote. We will send you a quote and you will then need to have it approved by your department head and reply to the e-mail with an account number and object code to place the order.

System "slowness" can usually be attributed to 1 of 3 issues:

1. A hard drive that is failing.
2. Viruses and spyware interfering with normal OS operation.
3. Too many programs / addons loading at startup and holding onto system resources (e.g. multiple instant message clients, printer & digital camera software, AOL software).

Please contact the Help Desk for testing if you are experiencing consistently sluggish responses from your system. If your hard drive is starting to fail, it is best to catch the issue as quickly as possible to maximize the chances of data recovery.

Heightened fan noise is usually the result of accumulated dust and debris built up inside the fan. A blast of compressed air will usually dislodge the blockage, and return fan operation to normal. Please call the Help Desk for an examination should the noise persist.

If you have received a message that your computer is in the remediation network, this is part of a network security system that Bryant has in place to help prevent the spread of network viruses and spyware. Usually you will get this message for one of the following reasons:

1. You might need to run Windows update.

2. You don't have any anti-virus software installed.

3. The definitions for your anti-virus software are out of date.

4. The system has detected that you have a virus on your system.

To resolve this issue:

If this is a personal computer, please make sure that Windows updates are up-to-date and update any anti-virus software that is currently installed on the device. If you don't have antivirus installed and your Windows updates are up-to-date, please contact the Help Desk for further assistance.

If this is a Bryant computer, please contact the Help Desk.

The Help Desk can only provide limited support for personal laptop issues pertaining to connecting to the Bryant network. (i.e., you have up to date anti-virus software, yet you cannot connect to the wireless.) Due to liability issues, we will not physically work on your laptop, but can give you step by step instructions.

The Help Desk does not provide support for home desktop computers.

On the HP laptops, you can press the FN (function key) and F11 key to turn off/on your laptop into Airplane mode.

Otherwise, you can left mouse click on the wireless symbol on the System Tray by the laptop’s date and time (in the lower right hand corner of your screen).  At the bottom of the wireless list that appears should be a button named “Wi-FI”.  A left mouse click on that button will turn off the wireless on the laptop.  Clicking it again will turn it on.

Faculty and Staff can borrow a laptop from the Help Desk for up to 2 days. Please request the laptop in advance, if possible, to ensure we have one available.

Any special events with the need for multiple laptops or special software require at least two weeks notice in advance.