FAQ

Follow the procedure in the After Hours Support Policy.

All existing Information Services sites have been migrated to is.bryant.edu. All of the pages and links on helpdesk.bryant.edu now live on this site.

Most of the information from helpdesk.bryant.edu can be found on these service pages:

• Administrative Computing
• Wireless Network Access
• Virtual Private Network (VPN)
• Office 365

Popular Links from helpdesk.bryant.edu

• Account Generation Form
• Cisco AnyConnect VPN Client
• Hardware and Software Standards

All existing Information Services sites have been migrated to is.bryant.edu. All of the pages and links on laptop.bryant.edu now live on this site.

Most of the information from laptop.bryant.edu can be found on these service pages:

• Student Laptops
• Wireless Network Access
• Bryant Account
• Office 365

Popular Links from laptop.bryant.edu

• How to Register Your Smart Device

All existing Information Services sites have been migrated to is.bryant.edu. All of the pages and links on infosec.bryant.edu now live on this site.

The entire infosec.bryant.edu site can be found here:

• Information Security

Popular Links from infosec.bryant.edu

• Acceptable Use
• Information Security Guidelines
• Storage Guidelines

All existing Information Services sites have been migrated to is.bryant.edu. All of the pages and links on telecom.bryant.edu now live on this site.

Most of the information from telecom.bryant.edu can be found on these service pages:

• Telephones
• Fax Services
• Television

Popular Links from telecom.bryant.edu

• Account Generation Form
• Unified Communications Guide (formerly New Employee Guide)
• IP Phone Guide

Use this link: Account Generation Form

Additionally, a link can be found on the Bryant Account service page under Request New Faculty, Staff and sponsored accounts.

All existing Information Services sites have been migrated to is.bryant.edu. All of the pages related to A/V (Media Services) now live on this site.

Most of the information about Media Services (A/V) can be found on these service pages:

• Audio/Video Equipment
• Event Support
• Classroom Technology Support

All existing Information Services sites have been migrated to is.bryant.edu. All of the pages related to Classlabs (Academic Computing) now live on this site.

Most of the information about Academic Computing (Classlabs) can be found on these service pages:

• Computer Labs
• Enhanced Classrooms

Your Bryant Account password is used to login to most systems and services. Links to reset.bryant.edu as well as how-tos on managing your account and password can be found on the Bryant Account service page.

You'll find links to these forms under the Request section of the Banner for Administrators service page.

You'll find everything you need to know, including a how-to article, on the Emergency Alerts service page.

You'll find everything you need to know, including a how-to articles and links to Microsoft's training site, on the Office 365 service page.

All information, including links to how-tos, can be found on the Wireless Network Access service page.

There is a prominent link to report a service outage at the top of the Wireless Network Access service page.

You'll find the link on the Virtual Private Network (VPN) service page.

Take a look at How to Use Secure Email.

See How to setup Microsoft Two-Step Verification.

See Technology Purchasing Policy.